Ensure that your email account has enough storage space for new emails, and delete any old or unnecessary emails. Your email inbox may be full if there are no new emails. Whitelist PayPal’s email addressĪdding PayPal’s email address ( ) to your email whitelist or approved senders list will ensure that you receive PayPal’s confirmation email. By doing so, you can determine if the issue is with your device or PayPal. Using a new device may help you receive the PayPal confirmation email if you still cannot receive it. See if disabling your browser extensions fixes the problem. PayPal’s email confirmation process can sometimes be interfered with by browser extensions. In your browser settings, select clear cache and Cookies to clear your cache and cookies. Technical issues that may be preventing the email confirmation from working can be resolved by clearing the cache and cookies in your browser. You should make sure that you are using the latest version of your browser or that you are using a different browser. You may encounter problems with email confirmation if you are using an outdated browser. Make sure PayPal’s emails are not filtered by adding them to your whitelist. Check your email filtersĮnsure that PayPal’s confirmation email does not get filtered out if you have set up email filters. Whenever you find an email from PayPal in your junk folder, mark it as not spam so that future emails from PayPal will not be placed there. You should check your spam folder if you don’t see the confirmation email in your inbox. Make sure you update your email address in your PayPal account settings if you’ve made a mistake. You can forward suspicious emails to can also report scam emails by forwarding them to more about how to spot an email scam.Double-check that you have entered the right email address when signing up for PayPal. PayPal advises you to check that the email is sent from a genuine PayPal email address and always verify information given in emails with your PayPal account. On its website, PayPal states that emails are the typical method it uses to contact customers. PayPal has confirmed that these emails aren’t from them and say that genuine emails will always address you by your first and last name. However, it's important not to click on links in emails like this and instead, cross-reference the email’s claims by logging into your PayPal account. It's hard to easily spot the scam in this email. It then includes a blue button with the words ‘No it wasn’t me’ which invites you to click on a dodgy link. It says: ‘Your phone number helps us reach you quickly and ensures your transactions are more secure. A phone number has been added to your accountĪ phone number has been added to your account scamĪnother PayPal email scam doing the rounds tells you that a phone number has been added to your account. Typically, PayPal will need to confirm your email address once you have initially signed up and won’t ask you again. If you do receive an email like this, it’s best to check your account with PayPal directly to see if there have been any recent changes to your account. While an email like this one may appear to come from PayPal, if you examine the sender's email address you'll see that it comesĪlways be on your guard against any emails claiming that details on your account need changing or confirming if you haven’t requested this yourself - especially if you're asked to follow a link to confirm your details. Scammers can easily spoof email addresses to mask the identity of the true sender. It may look official with PayPal's logo and brand style, but an easy giveaway here is that the email is poorly written with a number of grammatical errors. ‘Click the button below, follow the instructions and we will update you with our final decision.’ ![]() ‘We require additional information from you everytime your account try to sign in to a new device,’ ![]() It then states: ‘According to our records, Some information on your account appears to be missing or incorrect because some unusual activities may have accessed your account. This email opens with PayPal's logo and is titled ‘Confirm your email’.
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